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Putting The “Person” Back In Personalization

April 2, 2016 by Devin Henkel Leave a Comment

I spent this past week in Las Vegas at the Adobe Summit. I would summarize it like this: "mobile, mobile, mobile, stories, mobile, then that guy who was the handyman on Facts of Life spoke." I kid. It was actually a great event. My company had a booth on the floor of the Community Pavillion and people would stop by to discuss their concerns or just see why a company like … [Read more...]

Driving Relevance: A 3-pronged Approach

March 8, 2016 by Devin Henkel Leave a Comment

I've been involved with an initiative to transform search and information discovery at a company for a while now. We're trying some really groundbreaking things, but it ultimately comes down to getting the right information to the user when the ask for it, and we tend to call this relevance. Relevance is a tricky thing because, to a large degree, it is contextual. There are … [Read more...]

Big Data In The Enterprise; Protect Your Jugglers

March 28, 2014 by Devin Henkel Leave a Comment

No matter how good the data is that you have about your people, there is no finite set of data that can't be improved upon by incorporating even more relevant data. Even if you've done a great job capturing and organizing your internal information, there is more information outside your firewall that paints a more holistic and accurate view of who your people are. The … [Read more...]

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