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Design Science

April 8, 2010 by Devin Henkel Leave a Comment

My grandfather told me a story (perhaps apocryphal) of a final exam he took in a college Philosophy class. As he told it, the professor walked in, grabbed the chalk, and wrote "WHY?" in big letters on the board. He then sat down without saying a word and began waiting for the students to turn in their essays.  Around the auditorium, students began scribbling long treatises on … [Read more...]

Are top-tier firms worth the price?

March 16, 2007 by Devin Henkel 2 Comments

As I mentioned in the previous post, the client was planning on engaging a top-tier firm to perform the heuristic evaluation. The quote they got gave them a bit of sticker-shock. Even to me (a salty vet), 30K seems steep for a heuristic review - especially when you consider they weren't providing any design on the tail end of the review.My take on this was that heuristic … [Read more...]

They may say they value usability

March 16, 2007 by Devin Henkel Leave a Comment

I had the opportunity to provide some usability counsel to a client of the firm today. The client is implementing a multi-million dollar platform to provide commercial line insurance quoting functionality to their independent agents. I was contacted by the project team because the client had expressed an interest in utilizing user-centered design for this effort.As part of … [Read more...]

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