usability

Experience Design Part 1: Definition

May 15, 2009

I’ve been asked to present to the senior management of one of our clients the fundamentals of Experience Design, as well as some thoughts about how they could benefit from employing the tools and techniques of an XD methodology. As I put my XD hat back on and collect my thoughts, I thought I’d [...]

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They may say they value usability

March 16, 2007

I had the opportunity to provide some usability counsel to a client of the firm today. The client is implementing a multi-million dollar platform to provide commercial line insurance quoting functionality to their independent agents. I was contacted by the project team because the client had expressed an interest in utilizing user-centered design [...]

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