My grandfather told me a story (perhaps apocryphal) of a final exam he took in a college Philosophy class. As he told it, the professor walked in, grabbed the chalk, and wrote "WHY?" in big letters on the board. He then sat down without saying a word and began waiting for the students to turn in their essays. Around the auditorium, students began scribbling long treatises on … [Read more...]
Are top-tier firms worth the price?
As I mentioned in the previous post, the client was planning on engaging a top-tier firm to perform the heuristic evaluation. The quote they got gave them a bit of sticker-shock. Even to me (a salty vet), 30K seems steep for a heuristic review - especially when you consider they weren't providing any design on the tail end of the review.My take on this was that heuristic … [Read more...]
They may say they value usability
I had the opportunity to provide some usability counsel to a client of the firm today. The client is implementing a multi-million dollar platform to provide commercial line insurance quoting functionality to their independent agents. I was contacted by the project team because the client had expressed an interest in utilizing user-centered design for this effort.As part of … [Read more...]